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Quick Answers

We know that sometimes you may have a question or two. Sometimes you just need clarification on something specific to your shopping experience, directions to a store, or you are interested in Kinnucan’s selling your products. Maybe you would like Kinnucan’s to participate in a local cause or event also. Please see our quick links below and to the right for immediate contact information, or see below for additional information…

Not Receiving Our Emails?

If you are not receiving our emails that you have subscribed for, there are several possible issues that could be occuring. The first step is to make sure that you have never “SAFE UNSUBSCRIBED” from our mailing list. In accordance with Federal law as detailed in the CAN SPAM Act, Kinnucan’s is not allowed to manually add guest emails back into the system once they have unsubscribed. If you think that this may be the case, please click here to re-subscribe. If you are a member of the KSO Family Member Benefits Program, please also email us at marketing@kinnucans.com and let us know that you have resubscribed and want to be added back into our KSO Family List.

If you have never been on our mailing list before, please check your SPAM/Junk Mail Folders and settings to see if we have been blocked. If this is not the case, then please let us know by emailing your name and correct email address to marketing@kinnucans.com and we will check to see that your email was entered into our system correctly. Thank You.

Online Returns

At www.kinnucans.com, your satisfaction is always guaranteed. We know it’s sometimes necessary to return or exchange an item, and we want to make it easy for you the guest. All returned items MUST be in new/original condition with original tags. Any returned item that is missing tags, appears to be worn, or that was not originally purchased from Kinnucan’s will not be processed. While no authorization from our Web Support department is required when making a return or exchange from an online purchase, we do ask that you include our Return and Exchange Form (PDF) in your returned package as well as a copy of your Kinnucan’s receipt. Please Note that “All Sale Items” sold may only be returned for store credit or for an exchange for a similar-priced item. Please mail all return/exchanges to 3365 Skyway Drive, Suite 300, Auburn, AL 36830 with attention to Web Department. Thank you for your understanding.

Store Returns

You may return any item excluding sunglasses, for any reason, in its original condition with original tags, within 60 days of the date purchased, for a full refund in the form of original payment or exchange. Proof of purchase is required, and a 14 day grace period is required on check purchases. Sale items may only be returned for store credit. Sunglasses may be returned up to 14 days after receipt date. Sunglasses must have original tags, be in new condition, and accompanied with the purchase receipt. Sunglasses will not be returned if scratched or damaged. Sunglasses should be inspected by the customer to confirm glasses are free from defect before purchasing. All warranty claims are processed through the vendor.
Defective Merchandise

If any item you purchase from Kinnucan’s proves defective, all warranty claims are processed through the vendor. In some instances, we can communicate directly to the vendor and help with the claim, but this is not true for all vendors. If you would like to start this process, please contact us.

Coupon Use

All Kinnucan’s Coupons are specially marked with several disclaimers: Coupons may not be used in addition to other coupons or special forms of promotional discounts. Coupons may not be used towards the purchase of a gift card. Limits on the number of items available for purchase on product specific coupons will always be marked on the coupon. All coupons have expiration dates and will be voided in our software after that marked date. Any attempt to use an incomplete coupon that is missing key information will be refused.
In cases where coupons are distributed at events, activities, fundraisers, or auctions: the people responsible for these events have been instructed firmly that distribution must be limited to 1 coupon per participant. We are not responsible for the misuse of our coupons’ handling once they leave our hands. All stores reserve the right to deny the use of these coupons, if deemed necessary, due to possible abuse of our discount program.

KSO Family Member Benefits Program Terms & Conditions

The KSO Family is our member benefits program. To learn more please Click Here

The KSO Family is not a credit card so there is no need to worry.  There are only real member benefits and real savings.  The KSO Family is an annual paid membership program that is based on a 5% rewards points system.

Kinnucan’s Family membership participation and its benefits are offered at the sole discretion of Kinnucans.  At its sole discretion, Kinnucan’s has the right to modify, add, or delete any of the program rules, terms, conditions, benefits, or rewards, in whole or part, at any time, with or without notice, even though such changes may affect the value of points already accumulated, the valued of the rewards and/or the time for redemption.   Kinnucans has the right to end the program at any time without providing written notice to its members.  All unredeemed points shall automatically be reset to zero after two (2) years or sixty (60) days after non-renewal.  All interpretations of program terms and conditions shall be at the sole discretion of Kinnucan’s and such interpretations are binding on its members.

All points/rewards are eligible to the member only.

Rewards points (i) may be redeemed for merchandise only as offered by Kinnucan’s, (ii) may not be redeemed for gift cards, store credit, select products, or membership renewals.   Reward points accrue at time of gift card usage, not at gift card purchase.  Gift cards have no cash value and cash will not be paid for unused portions of the rewards points.  Merchandised purchased with rewards points may be exchanged for merchandise only.  Reward points are non-transferrable and Kinnucans’s reserves the right to limit the time within which you may redeem reward points.

You are responsible for notifying Kinnucan’s of any changes to physical or email addresses.  Kinnucan’s is not responsible for KSO Family cards that are lost, delayed, or misdirected in the mail or otherwise in transit.  Program points may be subjected to federal, states, or other taxes and such taxes are the responsibility of the members of the program.